But they are not perfect and one area that could be improved is with custom modifications and requests. The process is far too casual without enough written paperwork and check points during the process to make sure everything is done the way the customer wanted.
I agree with Jatrax. When I was buying my second PC I had all sorts of changes which I made sketches, showed pictures and wrote detailed instructions. I went to the factory early to trade in my old PC and found they had just started on my new unit, I had no idea. There was no indication that any of these instructions got passed through properly, so I had a second set and put those in my just started unit so everyone would see them as it got built.
It seemed to work as there were no mistakes, a few small jobs that didn't matter when they were done, they waited for me to pickup the new rig so they could double check that it was done right.
They probably should let you give your instructions to Bob (Foreman) and let you go through these so he understands them. I don't think Earl has much input as they are building the unit and has lots of other things to worry about especially when they are getting ready to go to the big winter shows.