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Author Topic: Kyle no longer with Phoenix  (Read 358 times)
The McDucks
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« on: February 16, 2018, 01:19:35 pm »

I spoke with Earl this past Monday to confirm delivery of our new 2552.  He told me that Kyle Herschberger, the Phoenix Business Manager, had left the company the previous Friday, and that he (Earl) was temporarily covering the business manager job, as well as his own. Kyle and family are moving to Las Vegas, Earl said.

Job transitions are a normal part of the business world, and I don't read too much into this.  Kyle probably will be happy to leave Indiana winters behind him. But having worked in a small company, I know that the departure of a key person necessarily causes some scrambling.  I'll be in Elkhart this Tuesday to pick up our new RV ( Smile ) and I expect I'll learn a bit more then.

John
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ron-n-toni
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« Reply #1 on: February 16, 2018, 04:09:39 pm »

I have purchased two rv's from Phoenix. Both times, the paperwork was ready and proper. He did the walk around on the last which was a trade. We traded our 2016 2351 for a 2017 2552 extended. All was well. Earl told me that he and Kyle worked for an RV dealer prior to Phoenix and when Earl moved to Phoenix, he had Kyle come with him or shortly thereafter. Wonder what he is doing now ???
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donc13
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« Reply #2 on: February 17, 2018, 06:00:58 pm »

Both Kyle and Earl are great guys.  Both are honrst and do what they say they will do.  I have never bougbt any vehicle from anyone who did a better job or who treated me as well

Don
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Don and Patti
TomHanlon
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« Reply #3 on: February 17, 2018, 09:34:09 pm »

I only met Kyle one time but I have enjoyed his videos with Earl. I wish him well in what ever he does in the future.

Has anyone besides me noticed that Amiee seems to be gone also? Aimee was the web master. She is Earls daughter.
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Current PC: 2012 2552 Full paint Cafe
First PC: 2010 2350 Full paint Umbra
jatrax
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« Reply #4 on: February 18, 2018, 12:24:34 pm »

Quote
Has anyone besides me noticed that Amiee seems to be gone also? Aimee was the web master.
She is still posting in the 'for sale' board.  Or at least someone using her login is.

But that person is listed as guest now, and 'aimee' is no longer a user name in the list.
« Last Edit: February 18, 2018, 12:27:06 pm by jatrax » Logged

CKK
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« Reply #5 on: February 19, 2018, 06:17:16 pm »

I was ready and excited to pull the trigger on a PC this year, but I have to admit I have concerns about all the turnover and loss of 'historical knowledge'. I fear I am about a year too late to ensure a quality unit and service after the sale through the warranty period. I hope I'm wrong, but it does have me investigating my secondary brand choices... and that means I may have to take a 'cookie cutter' unit with no personal modifications... and that sucks.
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jatrax
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« Reply #6 on: February 19, 2018, 07:34:04 pm »

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loss of 'historical knowledge'.
Not sure what you mean by this?

Kyle was the office manager.  Good at his job but nothing to do with production.  Everyone else is still there, including Kermit who now has even more time for design work.  And they added a new experienced manager (Dave Ponsler)to handle final fit / finish and customers.

Sorry to see Kyle go but unless I'm missing something I don't see an issue?
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