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Author Topic: Frig or Surge Guard Issue?  (Read 180 times)
Carol
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« on: April 25, 2015, 09:21:39 am »

Strange issue going on with my frig when I hook up to shore power, so I figured I'd see if anyone here has some insight before I dig further.  I have a built-in Surge Guard, and the only way to get shore power to get "approval" after the 128 second delay is to power off the refrigerator.  If the frig is on (propane) while the Surge Guard is counting down its test period, then when we hit the 128 second mark the display panel on the Surge Guard goes blank.  No error code, nothing, just blank.  And of course no power comes through.  I do hear a small clunk type sound and it sounded like it was either from under the corner bed (where the Surge Guard and Converter are located) or the refrigerator, which is why I tried turning the frig off and found out that it worked that way.  After shore power is established, I turn the frig on (electric) and all works fine.  Any ideas?
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keelhauler
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« Reply #1 on: April 25, 2015, 09:56:14 am »

Have you measured the voltage of the outlet you are attempting to plug in to?
Most surge guards only allow 104 to 132 volts. Higher or lower it will trip.
Check polarity and ground also.
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John
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« Reply #2 on: April 25, 2015, 11:00:54 am »

Carol,

We also have a built in Surge Guard.  I would call their technical support number and talk to them.  It sounds strange since you do not get any code after the 128 second count down.  Our protector is made by progressive industries and they have been extremely helpful when we have called.

Sue
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Carol
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« Reply #3 on: April 25, 2015, 01:40:00 pm »

Keelhauler--The info panel will show when there is a reverse polarity or faulty ground.  This time it just goes blank, which is what is weird.  I've been at two different campgrounds since it started and it has happened at both.

Sue--Good suggestion, and yes I will call next week.  Thought I'd check here first, though, in case anyone else has had something similar happen or has an easy solution.

I'll follow up next week and will let the forum know what the Surge Guard people say so we can all get smarter!
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keelhauler
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« Reply #4 on: April 25, 2015, 03:24:43 pm »

By the way, Progressive surge protector is programmable to choose either a 10 sec delay or a 128s ec delay. The only reason not to choose 10 seconds is your A/C doesn't have a built in delay. All Phoenix Cruisers have delay build into the A/C.
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John
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« Reply #5 on: April 26, 2015, 08:36:14 am »

We also have a built in SurgeGuard and have never encountered this problem.

  - Mike
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jas
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« Reply #6 on: April 26, 2015, 12:43:38 pm »

Our Surge Guard unit will trip out two or three times. This is at our electric shop with all good power and grounds.
Kermit said I would have to unplug the telephone type cord to the info. board to reset it. So far it will come on. JAS
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Carol
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« Reply #7 on: Today at 02:42:25 pm »

Still waiting to get a call back from Surge Guard, but meanwhile I spoke to a refrigerator technician and to Kermit at PC.  Kermit has not heard of this happening before, but then they haven't installed a great many Surge Guards on the PC's.  The Thetford/Norcold technician, however, was familiar with Surge Guard units and said that I should always turn off the refrigerator when hooking up to shore power, then turn it on after power is approved by the Surge Guard.  He couldn't answer why things worked fine for me for the last 9 months, where the frig stayed on and did it's automatic shift from propane to electric once shore power was established, but he made clear that the "normal" way of doing it is to turn the frig off first.  So I shall. 
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