I'll chime in here really quickly, so that we don't continue to stir things up.
Phoenix gives me a pretty long leash in dealing with the forum. The dealer topic has been moved until I can completely read through all of it. Phoenix did not ask me to remove/move it. It is my decision alone.
It seems like I run the forum with a tight fist, because I make it very, very hard to get in here. Once that work has been done, usually the rest is very easy. In any given week, we get a minimum of 100 and up to 600 registration attempts from people with desires to sell you everything from escorts to paxil. I run everyone through a few filters to see if they've been spammers elsewhere, and once we keep those folks out, the rest of it mostly takes care of itself, because I really only have a couple of rules. 1) Be nice. 2) No selling stuff
Some have asked about or suggested that I should remove posts, but I can only remember off the top of my head removing a handful of posts...one (before I set up the strict requirements for acceptance to the forum) was an adult-related photo and link, one was a post by a man who I've seen on other forums who appears (in my opinion) to be blinded to his actual situation (he purchased, from an unassociated dealer, a used unit already out of warranty, and very poorly treated) and he likes to complain about Phoenix. I removed him because he only wants to stir up trouble, and we just don't need the constant turmoil. I won't have it. I removed some posts that were in response to NC Sailors' additions to the manuals, because I wanted to sticky it and just have the documents easily found so they could be downloaded. Then today, I've moved (but not removed) the dealer topic until I get a chance to review them.
Other than that, we don't really remove stuff. If people have complaints, I don't remove them. We want it to be an open and honest discussion about Cruisers. There have been a few times when people have had complaints when dealing with replacement parts for their Cruisers, and I've let Kermit and Stuart know what was going on, and they've intermediated with the companies on behalf of the customers to get things worked out faster. I added the feature to let people agree or disagree with a post/poster. Right beneath the poster's name. That, over time, develops into a good gauge of how well-respected a poster is in the community, and how much weight ought to be given to their posts.
So in the end, if it seems that overall the forum is full of favorable posts and happy customers, it honestly is because that's what Phoenix has. I haven't been around a lot this week, because I had surgery, and a heap of deadlines for Phoenix as well as other clients of mine. I do apologize that things got out of hand, and I applaud those of you who strived so hard to be voices of reason and calm.
All of that being said, this forum is operated, owned, and paid for by Phoenix Cruiser, and they've done it right. They've paid me to give you an ad-free, spam-free experience where you can find a storehouse of knowledge on not only PC's but camping in general. It is counterintuitive to expect it to be a Phoenix beating post where one can say whatever they want about Phoenix unopposed.
I hope y'all stick around