Pages: [1]   Go Down
Print
Author Topic: Phoenix USA is Amazing!!!!!!!!!!!!!  (Read 536 times)
gradygal
SuperHero Member
******

Helpful Rating: 89
________
OwnPC: Yes
NewUsed: New
PurchDate: March 2012
Model: 2910
ModelYear: 2013
Slide: Yes
IntColor: cherry
ExtColor: slate gray full body paint
Location: Florida
________
Posts: 628


our 3rd PC--Custom 2910


View Profile
« on: June 24, 2011, 12:02:13 pm »

On our 2nd trip in the 2551, the latch on the cabinet over the sink would not function. On Monday, 6/20/2011 at 2:30 PM, we called the factory to get a replacement latch. Carol leaves at 2:00 so we left a message on her voicemail and followed it up with a call on Tuesday morning.

Today, we received the latch as well as the 30# gas shock that we needed. Two days later!!!

Customer Service at the factory is 2nd to none!! They ALL are so responsive to the needs of their customer. We can not thank them enough - Amanda, Karen, Carol and Kermit. You are super!!

Judi and George
Logged

Judi and George Nicholson
Punta Gorda FL
ron.dittmer
SuperHero Member
PCPC
*******

Helpful Rating: 178
________
OwnPC: Yes
NewUsed: New
PurchDate: June 2007
Model: 2350 Ford
ModelYear: 2007
Slide: No
IntColor: Cherry&Green
ExtColor: FullBody Gray
Location: Dundee, IL
________
Posts: 1947



View Profile WWW
« Reply #1 on: June 24, 2011, 12:31:05 pm »

I had broke a cabinet latch on my 2007 in my second year of ownership.  I asked PC-USA if I could purchase a dozen latches.  They sent them at no charge.  That was really nice.  Since then, we have broken another latch, so it is good to have spares.  I keep them in the RV tool box.

During my warranty period, I wanted to buy a couple extra interior cabinet door knobs, one specifically for the access door to the inverter.  They sent them free.

Some time in the year after my warranty was over, I made that battery shield, so I wanted to purchase a new battery tray.  Same story there.

Now that a number of years have passed, they charge me for things I request, but at their cost with no mark-up.  What other motor home manufacture would do business like that?  One more reason to own a Phoenix Cruiser.
Logged

Ron Dittmer (wife Irene) 2007 Model 2350 Without A Slideout
Our Rig Is Available For Viewing Any Time Of Year In Dundee, IL
Stored At Home In Our Heated Garage (Well-Lit & Warm Comfort In Winter)
Bob Mahon
SuperHero Member
******

Helpful Rating: 58
________
OwnPC: Yes
NewUsed: New
PurchDate: 6/2011
Model: 2552
ModelYear: 2011
Slide: Yes
IntColor: Tan/Gray/Cherry
ExtColor: Lower Slate Gray
Location: PA
________
Posts: 489



View Profile
« Reply #2 on: June 25, 2011, 08:17:41 am »

Another Kudo for Carol and PC here. ThankYou
I called about a broken latch and Carol is sending a half-dozen.

And some people might wonder why we just bought our 3rd PC.
Super company, super product and super people - a winning combination  ThumbsUp.
Logged

Carry on, regardless..................
"In God we trust" to save our country and bring our troops safely home.
ron.dittmer
SuperHero Member
PCPC
*******

Helpful Rating: 178
________
OwnPC: Yes
NewUsed: New
PurchDate: June 2007
Model: 2350 Ford
ModelYear: 2007
Slide: No
IntColor: Cherry&Green
ExtColor: FullBody Gray
Location: Dundee, IL
________
Posts: 1947



View Profile WWW
« Reply #3 on: June 25, 2011, 09:46:36 am »

Yep!

When I share with outsiders about all this as one more good reason to put a Phoenix Cruiser on their list of considerations, they think I'm making it all up.  A couple people even had the nerve to say I'm lying because they think I work for Phoenix USA.  What can I say about that?  shrug shrug shrug

Their loss.
« Last Edit: June 25, 2011, 09:56:18 am by ron.dittmer » Logged

Ron Dittmer (wife Irene) 2007 Model 2350 Without A Slideout
Our Rig Is Available For Viewing Any Time Of Year In Dundee, IL
Stored At Home In Our Heated Garage (Well-Lit & Warm Comfort In Winter)
billy
SuperHero Member
******

Helpful Rating: 72
________
OwnPC: Yes
NewUsed: New
PurchDate: Feb, 6 2011. Same day Packers won super bowl
Model: 3100
Slide: Yes
Location: Coarsegold, Ca. About 20-25 miles S/W Yosemite
________
Posts: 760


Best Friends


View Profile
« Reply #4 on: June 25, 2011, 01:17:10 pm »

When I tell some of our friends about how well Phoenix Cruiser is to work with they also think I'm full of it.   shrug    Don't believe me.   
Logged

Insanity: Doing the same thing over and over and expecting different results.
Bob Mahon
SuperHero Member
******

Helpful Rating: 58
________
OwnPC: Yes
NewUsed: New
PurchDate: 6/2011
Model: 2552
ModelYear: 2011
Slide: Yes
IntColor: Tan/Gray/Cherry
ExtColor: Lower Slate Gray
Location: PA
________
Posts: 489



View Profile
« Reply #5 on: June 26, 2011, 08:28:24 pm »

So what if they don't believe you? It's the truth (we're handing out a few PC brochures on our travels in response to people's questions about ours).
Logged

Carry on, regardless..................
"In God we trust" to save our country and bring our troops safely home.
Pages: [1]   Go Up
Print
 
Jump to: