The Saga continues. Paul's Seating contacted Aerobed and requested they send a replacement. I got a very pleasant phone call from an Aerobed Customer Service representative stating a new (even better) bed was being shipped to me in MI 2 day UPS. This morning I started looking for the truck.
Being anxious (departing Sunday) I called Aerobed. After the usual 15 minute recorded message I got a different customer service representative who told me that "the shipping department had failed to ship it." I asked them to ship over night (volunteered to pay for shipping) and call me back with a tracking number.
Two anxious hours later I called for the tracking number and a different rep told me it was shipped two days ago and should arrive any minute. I asked the rep to check her information.
She called back an hour and a half later and said they did not have one in stock to ship today (assume she also met two days ago) and the shipping department was closed for the weekend. They could ship me one on Monday - where did they get it. I gave them a New England forwarding address and asked them to ship it there.
Tomorrow I got shopping for a "spare" Aerobed mattress (probably $150-$200). It is probably best to have one.
For those of you with inflatable mattresses in your coach be aware of the following/
Aerobed will ask for a mattress invoice faxed to them then email you instructions on how to destroy your mattress by cutting a square out of and sending it to them. This must all be done before they will honor the warranty and send you a new Aerobed. I suggest Paul look for a better supplier.