« on: May 20, 2018, 11:42:53 am »
Highlights of Delivery Day at the factory:
Meeting Lee and Diane Ingold from Ohio, who were having repairs and maintenance done on their newly purchased used 2552. We hope to camp with them in the future.
Walk through with Barry Hyser, George Tschida, with cameos from Bobby on the shop floor.
Final finances with Keith Kinder, which went well.
Factory tour, after walk through, with Barry
Camping on the factory lot 1st night, with 30A service and filled freshwater tank
Walkthrough (video taped on a GoPro with chestie harness)
Arrived at 09:30am for 11am appointment; Barry appeared and asked if we were ready to start walk through so we did.
George Tschida, a talented hands-on engineer who performs the PDI, joined us for the walk through. He gave me a copy of his PDI checklist and showed me that he had printed a copy of my 2552 Test Plan spreadsheet in his clip board.
4 Way valve had raised black letters for the functions against a black valve assembly hard to read. Barry arranged for someone to print out labels with a label maker for all four functions problem solved.
Chuck (co-owner) came over and introduced himself and said PC was considering adding a pair of grab bars just inside the side entrance were we interested? Yes was our answer he gave us two, and Bobby found the right hardware and installed them for us, one on each side. They helped us a lot getting in and out of the coach.
Bobby drilled a hole and added a gasket in over bed compartment for my wifes CPAP machine a custom installation! Bobby also installed my two brackets for the mag light flashlight, just above the fire extinguisher.
Barry was incredibly personable, knowledgeable, and engaged quite a positive experience for us!
Factory Tour (reinforced why we bought from PC)
PC uses rubber pucks or pads to reduce the vibration and noise between the foundation and the flooring of the rig the same technique the US Navy does to reduce noise and vibrations on our submarines.
I learned that PCs design and assembly of the house to the foundation precludes torqueing of the house torqueing caused a major window leak in my previous Class C RV
Phoenix Cruiser pays incredible attention to detail and fit and finish. I recommend you ask for a factory tour as part of your delivery day if you havent had one yet.
Features on our new 2552 of immediate benefit
Steering Stabilizer Plus for driving down the road
Cab window tinting and eyebrow across windshield
Mobileye Safety Awareness system
Side turn signal cameras
Additional outside lights over water panel and rear of coach.
We had an exceptional delivery day at PC in Elkhart! Everyone from tippy top management down to the shop floor was friendly, helpful, and accommodating. We did not expect to meet an owner and there he was on the shop floor talking to us. PC has an incredible culture and attitude we were blown away by the experience and hope that yours goes as well.