Hello Guest

Macerator pump leak and door strut failure

  • 29 Replies
  • 5650 Views
*

Doneworking

  • ******
  • 300
    • View Profile
  • OwnPC: Yes
  • NewUsed: Used
  • PurchDate: September 2013
  • Model: 2350 Ford
  • ModelYear: 2013
  • Slide: Yes
  • Location: Oklahoma City
Re: Macerator pump leak and door strut failure
« Reply #15 on: August 27, 2015, 12:56:59 pm »
Here is the use for the Bypass copied and pasted from the manual.  Essentially, as I understand it, it simply allows the gray to run out by gravity.  "Dripping Gray" is acceptable in some National Forests and BLM lands in the West.  I have had forest officials tell me out there that it is helpful because of the drought.  It also allows you to drain your gray tank without running the pump.  


Using the Gray Water Bypass

Caution: To avoid the risk or the
pump running dry, do NOT turn
the pump on to use the gray water
bypass, as the gray water bypass
relies on gravity.
!
1. Make sure that the black and gray
water RV dump valves are closed.

2. Point the nozzle upward and remove
the nozzle cap.

3. Insert the nozzle into the sewer
connection and give it a half-turn to
lock the nozzle into the connection.
Note: The nozzle has a 4 in. (10.2 cm)
and a 3 in. (7.6 cm) threaded
section that adapts to 4 in.
(10.2 cm) and 3 in. (7.6 cm)
threaded sewer pipes.
Note: If the sewer pipe is non-threaded,
use the tapered press-fit section
on the nozzle to connect to the
sewer.

4. Open the gray water valve to let the
gray water drain into the sewer.

Obviously, with the kink many are experiencing she be a no-go until the kink is removed.  I carry a 15 foot garden hose (called a "remnant hose at Home Depot, Lowes, etc.) and hook it up the standard "emergency drain" on my rig.  In case a kernel of corn or something goes down the sink, I suspect that little bypass tubing on the pump might be vulnerable to being clogged.  Works good for me on this and previous units.

MODIFICATION:  I posted this seconds after TomHanlon made the same post.  Sorry for the same info twice.

Paul
« Last Edit: August 27, 2015, 12:58:42 pm by Doneworking »

*

Joseph

  • ******
  • 356
    • View Profile
  • OwnPC: Yes
  • NewUsed: Used
  • PurchDate: 3/7/2015
  • Model: 2552
  • ModelYear: 2011
  • Slide: Yes
  • IntColor: Tan/Cherry
  • ExtColor: Gray / White
  • Location: California
Re: Macerator pump leak and door strut failure
« Reply #16 on: August 29, 2015, 06:12:47 pm »
Many of these items may seem insignificant however it really shows a lack of Quality control at the factory. I E  I thought the antennae on my rig was a joke, it never made a difference which way I turned it. I simply figured it was the nature of the antennae . On my last outing I saw that the cable and boot had come out of the antennae base and was laying loose on top of the rv. I removed the Antennae to find the
cable that should be connect to it laying inside with a cut blunt end. It had never been connected from Day one. Its not a huge deal but it  shows a lack of quality control. These kind of things can hurt a manufacturer and they need to address it. For that matter mine is a 2011 and they very well may have addressed these kind of issues already.

*

Carol

  • *****
  • 284
    • View Profile
    • Aging on Wheels
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: July 2014
  • Model: 2351
  • ModelYear: 2014
  • Slide: No
  • IntColor: Greystone with Sterling Leather
  • ExtColor: Sterling simplified
  • Location: What day is it?
Re: Macerator pump leak and door strut failure
« Reply #17 on: August 29, 2015, 08:28:01 pm »
Joseph--
I 100% agree.
Despite leaky water connections and a TV that was totally unsecured on one side, I've given PC the benefit of the doubt.  But I've also wondered, at times, just what their final quality control process is, especially when I see other postings about problems that should have been avoidable.  I still think they are a high quality manufacturer--especially compared to many others--and their after-sales support is tremendous.  But I'd rather see things come out right the first time.  Consistently.

*

Bob Mahon

  • ******
  • 547
    • View Profile
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: 6/2011
  • Model: 2552
  • ModelYear: 2011
  • Slide: Yes
  • IntColor: Tan/Gray/Cherry
  • ExtColor: Lower Slate Gray
  • Location: PA
Re: Macerator pump leak and door strut failure
« Reply #18 on: August 29, 2015, 10:51:34 pm »
I have owned products made by Fleetwood, Forest River, Monaco, Alpine and 3 from Phoenix. Without question, Phoenix provided a product more free of defects from the factory than any of the others. If I ever get back into this, you can bet it'll be made by Phoenix.
And this is aside from their exemplary after sale support.
"There ain't none better".
Carry on, regardless..................
"In God we trust" to save our country and bring our troops safely home.

*

Joseph

  • ******
  • 356
    • View Profile
  • OwnPC: Yes
  • NewUsed: Used
  • PurchDate: 3/7/2015
  • Model: 2552
  • ModelYear: 2011
  • Slide: Yes
  • IntColor: Tan/Cherry
  • ExtColor: Gray / White
  • Location: California
Re: Macerator pump leak and door strut failure
« Reply #19 on: August 30, 2015, 04:00:28 pm »
Bob, I'm not trashing PC, and no doubt they rank up there with a few other top builders. That being said I see too many items being brought up here,  such as plumbing leaks due to incorrect length pipes being installed and so on. The point being if you want to be on top and stay on top you need a team that wants the same.  And I hear great things about after purchase support but its easier for everyone if quality control is kept in step. Quality control has to be run in its own entity.  You can't have people checking there own work. You always need someone else to proof read you paper, so to speak.

*

Bob Mahon

  • ******
  • 547
    • View Profile
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: 6/2011
  • Model: 2552
  • ModelYear: 2011
  • Slide: Yes
  • IntColor: Tan/Gray/Cherry
  • ExtColor: Lower Slate Gray
  • Location: PA
Re: Macerator pump leak and door strut failure
« Reply #20 on: August 30, 2015, 04:07:06 pm »
Joseph,
Never aimed my comment at anyone and was merely commenting about my personal experiences and satisfaction(s).
Carry on, regardless..................
"In God we trust" to save our country and bring our troops safely home.

*

GoPhoenix

  • *****
  • 285
    • View Profile
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: 12/2010
  • Model: 3100
  • ModelYear: 2011
  • Slide: Yes
  • IntColor: Slate grey/Cherry
  • ExtColor: Full body grey
  • Location: Ohio
Re: Macerator pump leak and door strut failure
« Reply #21 on: August 30, 2015, 04:30:24 pm »
... and Phoenix USA is paying for this forum.   (nod)
I remember very few of the things that Iíve spent money to buy, but I remember all of the places that Iíve spent money to see.

*

Joseph

  • ******
  • 356
    • View Profile
  • OwnPC: Yes
  • NewUsed: Used
  • PurchDate: 3/7/2015
  • Model: 2552
  • ModelYear: 2011
  • Slide: Yes
  • IntColor: Tan/Cherry
  • ExtColor: Gray / White
  • Location: California
Re: Macerator pump leak and door strut failure
« Reply #22 on: August 30, 2015, 09:04:55 pm »
Go Phoenix.. So what does that mean? That I can not  be concerned about quality control? I take your comment as an indication that I said something wrong in pointing out concerns? If its wrong to do so then a moderator needs to tell me so and I will remove myself from this forum as I wouldn't want to belong to one that believed in such a practice.

 It's in everyone's best interest that quality is kept to the standards this company is known for. Anything less costs everyone, the company in re-works, and possible sales, and every owner in the value of the units they own.

*

Joseph

  • ******
  • 356
    • View Profile
  • OwnPC: Yes
  • NewUsed: Used
  • PurchDate: 3/7/2015
  • Model: 2552
  • ModelYear: 2011
  • Slide: Yes
  • IntColor: Tan/Cherry
  • ExtColor: Gray / White
  • Location: California
Re: Macerator pump leak and door strut failure
« Reply #23 on: August 30, 2015, 09:07:49 pm »
Bob, no worries, I didn't take it as an attack by any means, just pointing out my concerns and why they are a concern. I don't ever want to see PC to be considered anything other than a top tier manufacturer. If I was buying another RV it too would be a PC however as I am a tightwad, it would be another used one. 
« Last Edit: August 30, 2015, 09:22:59 pm by Joseph »

*

GoPhoenix

  • *****
  • 285
    • View Profile
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: 12/2010
  • Model: 3100
  • ModelYear: 2011
  • Slide: Yes
  • IntColor: Slate grey/Cherry
  • ExtColor: Full body grey
  • Location: Ohio
Re: Macerator pump leak and door strut failure
« Reply #24 on: August 31, 2015, 07:07:08 am »
... just sayin'.   (nod)
I remember very few of the things that Iíve spent money to buy, but I remember all of the places that Iíve spent money to see.

*

Joseph

  • ******
  • 356
    • View Profile
  • OwnPC: Yes
  • NewUsed: Used
  • PurchDate: 3/7/2015
  • Model: 2552
  • ModelYear: 2011
  • Slide: Yes
  • IntColor: Tan/Cherry
  • ExtColor: Gray / White
  • Location: California
Re: Macerator pump leak and door strut failure
« Reply #25 on: August 31, 2015, 05:00:22 pm »
Go Phoenix, then it stands to reason they would want to hear concerns of the customers. Re-works take away from profit margins or are passed on to consumers in  higher prices.

*

2 Frazzled

  • *******
  • 1024
    • View Profile
    • Spirit of the Woods
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: May 2013
  • Model: 2552
  • ModelYear: 2013
  • Slide: Yes
  • IntColor: Sunlit & Cherry
  • ExtColor: Sunlit
  • Location: On the road full time (prev. Maryland)
Re: Macerator pump leak and door strut failure
« Reply #26 on: September 01, 2015, 05:53:40 am »
I bop onto the forum at least once a day and have personally logged issues and responded to other people's requests for help with issues and have never seen any censoring on the part of Phoenix USA as it pertains to the motorhome. I know they will block people that get on the forum and repeatedly get nasty but they warn everyone of that. So yes, Phoenix does pay for this forum but they do not censor legitimate comments or concerns on the forum. They refer to it as "the owner's forum" and pretty much let us run with whatever we want.
John, Holly, and sometimes Chloe.
Travel Blog: Spiritofthewoods.net

*

TomHanlon

Re: Macerator pump leak and door strut failure
« Reply #27 on: September 01, 2015, 07:56:46 am »
Well said Holly.
 2o2

*

jfcaramagno

  • *****
  • 168
    • View Profile
  • OwnPC: Yes
  • NewUsed: Used
  • PurchDate: Feb. 16, 2015
  • Model: 2552
  • ModelYear: 2014
  • Slide: Yes
  • IntColor: Cherry
  • ExtColor: Sunlit
  • Location: Northern California
Re: Macerator pump leak and door strut failure
« Reply #28 on: September 01, 2015, 03:58:40 pm »
I'm not going to fix our bypass tube because I sometimes open the black tank valve in order to dump gray into black. I prefer the contents of the black tank not drain into the drain hose.
John and Carol

*

Ron Dittmer

  • *******
  • 4016
  • Ron and Irene
    • View Profile
    • My 2007 2350 Phoenix Cruiser
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: June 2007
  • Model: 2350 Ford
  • ModelYear: 2007
  • Slide: No
  • IntColor: Cherry Green&Gray
  • ExtColor: Full Body Gray
  • Location: Illinois
Re: Macerator pump leak and door strut failure
« Reply #29 on: September 07, 2015, 10:18:03 am »
Hi all,

I recently experienced and observed some things about the Sanicon.

This past spring I replaced our broken down eight year old Sanicon pump.  In the process I learned something about the small clear bypass tube.  As many here, our original tube was kinked.  I replaced the tube with a slightly longer one to remove the kink.  With more flow through that tube, the main slinky expands much less during dumping and the waste water flows out slower.  It seems part of the purpose of the bypass prevents a ruptured  slinky if a blockage develops inside the slinky while  pumping.  I also wonder if I was better off with the kink for it takes longer now to drain our tanks for the kink increased pump pressure.  I did experiment pinching the new tube which started to expand the slinky, confirming the increase in pump pressure.

I also understand the purpose and see the value of the clear plastic bypass tube for gravity draining gray water, but see another value in offering  pressure relief when using the pump.

I do not see any relationship between the clear bypass tube and tank blending.  Maybe our 2007 model 2350 is plumbed differently than the newer models in discussion.

Also during pump replacement, I too had to adjust the hanger to avoid an upward pull on the pump to avoid dripping at the adjacent 4 prong connection.  The original pump didn't leak there but I tightened the hanger more with the new pump.  Given we have the older perforated pump strap hanger, the adjustment was simple.

Regarding the reporting of deficiencies and defects, I encourage we all do so in a constructive and courteous manner as I see we are all doing.  No complaints from me.
« Last Edit: September 10, 2015, 09:46:43 am by ron.dittmer »
Ron (& Irene) Dittmer