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New 3100 for sale at Campers Inn

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hutch42

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New 3100 for sale at Campers Inn
« on: February 11, 2019, 07:28:46 pm »
New 3100 at Campers Inn.  MSRP is the same as fully loaded, with liquid springs on PC pricing list before discount price of $156,000.  Wonder what you can get at Campers Inn.  Could produce a little confusion with folks doing a comparison between factory direct and bartering with Campers Inn....maybe not?


https://www.rvt.com/Phoenix-Cruiser-3100-2019-Jacksonville-FL-ID8574031-UX198494

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jim.godfrey

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Re: New 3100 for sale at Campers Inn
« Reply #1 on: February 11, 2019, 08:07:44 pm »
From what I was told by Barry at the Tampa RV show. ALL Phoenix Cruiser sales will be handled by Campers Inn.
They now have an exclusive marketing agreement with them.
When I asked if I could still come to the factory to put together a custom PC and order he said yes for the foreseeable future but the sales paperwork would be  with Campers Inn.

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mikeh

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Re: New 3100 for sale at Campers Inn
« Reply #2 on: February 11, 2019, 08:25:39 pm »
Hutch/Jim,

Happened to be at the factory today getting ready to take delivery of my new 2552.  I had seen the first post on this news back on January 16 that Jim posted ("PC News From Tampa") regarding the Phoenix sales team wearing Campers Inn shirts at the Tampa show, and his information that Phoenix was moving from factory direct sales to selling through the Campers Inn network.

I took the opportunity to ask Pete in sales about it today, and Pete confirmed that last week was the final week for direct sales from the factory.  All sales will now be conducted through Campers Inn--during the transition period, any contacts or sales  inquiries at Phoenix that result in a sale will actually then be referred to and transacted through Campers Inn.  Over time, Campers Inn will initially be the sole contact point and source for sales of Phoenix Cruisers.  I say initially because Phoenix realizes that with Campers Inn being an East Coast chain, they need to get something in place for the west coast and other areas of the country.  As I understand it, right now they anticipate establishing additional agreements with comparable high quality dealership groups in other areas.

According to Pete, Phoenix does not anticipate any significant change in their current sales, pricing, and discount philosophy.  They evidently have buy-in from Campers Inn on that point, and expect to actually train Campers Inn sales reps on their approach and the Phoenix line.  It also apparently won't affect customization or factory support and repair services at Elkhart (though I'm unsure how the customization piece will work, since the customer ultimately won't be dealing with the factory at all).  This will be an interesting transition that will bring Phoenix back "full circle" to selling through dealers again.  As Jim said in his post, I believe they intend to use the freed-up resources to continue to expand, and specifically to charge forward with a new line based on the Transit and the prototype that they unveiled late last year.

Mike 

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RonJ

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Re: New 3100 for sale at Campers Inn
« Reply #3 on: February 11, 2019, 10:00:40 pm »
Thanks for that update MikeH.

That's disappointing to hear. I just hope quality doesn't suffer.
Sounds like prices will go up, since there's a new layer of people to get paid.

 
RonJ

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hutch42

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Re: New 3100 for sale at Campers Inn
« Reply #4 on: February 12, 2019, 12:12:44 pm »
Thanks for that update MikeH.

That's disappointing to hear. I just hope quality doesn't suffer.
Sounds like prices will go up, since there's a new layer of people to get paid.

 
PC prices are now approaching "Coach House" levels.  I would think there would be enough meat on the bone for both Campers Inn and PC to make a go of it if they used Coach House and LTV discount levels.  Average of 10-12% off of MSRP for new, so prices will in effect go up for the consumer.  The key will be maintaining a quality service and product.  Thats going to be the tough one.  Going from 3 PC contact people a year ago to north of 100 people with their fingers in the pie with Campers Inn involved.

LTV has been able to accomplish this with a dealer system.

The other challenge will be catching up a little on technology's and the new wave of Genxer and Millennial buyers that want off the grid living with multiplex, solar, lithium, Truma, compressor fridge, induction cook tops, etc systems.  Millennial's are expected to outnumber boomers in 2019 :'(




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ragoodsp

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Re: New 3100 for sale at Campers Inn
« Reply #5 on: February 12, 2019, 03:45:31 pm »
Kermit Fisher did what he had to do during the very tough times during the late 90’s and he was able to keep his great little company going when many folded.  Times do change and today game is volume period, get the units out the door.  The demand for new and innovative coaches is great and very expensive for sure.  I am sure there was a price to pay for the exclusive rights to sell PC’s on CI part.  All I will say is the price will go up, the quality will go down, and the service supplied by Campers Inn leaves a lot to be desired!  I do hope PC is making the right decision that only time will tell.  Again, hats off to Kermit and the crew. 
Ron Goodspeed

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hutch42

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Re: New 3100 for sale at Campers Inn
« Reply #6 on: February 12, 2019, 04:14:19 pm »
Kermit Fisher did what he had to do during the very tough times during the late 90’s and he was able to keep his great little company going when many folded.  Times do change and today game is volume period, get the units out the door.  The demand for new and innovative coaches is great and very expensive for sure.  I am sure there was a price to pay for the exclusive rights to sell PC’s on CI part.  All I will say is the price will go up, the quality will go down, and the service supplied by Campers Inn leaves a lot to be desired!  I do hope PC is making the right decision that only time will tell.  Again, hats off to Kermit and the crew.

Ron

I did not want to bring up the Born Free story.  A little different circumstances, but not much.

Get your snow shovel out.  I did not retire in NH because of the cold.  So its been below freezing here for two weeks and it just dumped 8" of snow last night. :help

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TheLuvShack

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Re: New 3100 for sale at Campers Inn
« Reply #7 on: February 12, 2019, 04:18:26 pm »
The timing for this change could not be worse for Phoenix Cruiser. The reason Kermit went to direct sales was the onset of the recession of 2008. RV dealers and manufacturers were going belly up one after another. Historically a recession occurs every 8-9 years. We are currently in the 10th year of a growing economy. History predicts we're overdue for another recession. Now is not the time for PC to share the pie with a retailer and expand the line. I wish PC the best of luck. If they can sell a new 3100 for $200K that should make my 2012 3100 worth more at resale or trade in.

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CalCruiser

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Re: New 3100 for sale at Campers Inn
« Reply #8 on: February 12, 2019, 05:05:40 pm »
They needed to do something to expand their market share.  For whatever reason(s) they were stuck at ~65 per year, going by the stock numbers for the 8 still on the “new inventory” list.

Looks like someone  forgot to cancel the factory direct ad on page 11 of the March 2019 issue of Motorhome Magazine.
going where the wind goes

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donc13

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Re: New 3100 for sale at Campers Inn
« Reply #9 on: February 12, 2019, 05:31:41 pm »
They have been making approximately 100 units per year (or so Earl and Kyle told me in early 2015) since at least 2010.   No idea how many they have made since Kermit sold the company.
---
Don and Patti

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jim.godfrey

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Re: New 3100 for sale at Campers Inn
« Reply #10 on: February 12, 2019, 07:47:26 pm »
I have mixed feelings about this situation.
On the one hand I understand every company needs to adapt and grow to survive.
And I hope this new arrangement works for PC.
Perhaps selfishly, I hoped to be able to deal directly with the people that helped build the great reputation PC has today.
My first reaction was why Campers Inn. A quick google search would reveal a less than savory reputation for the operation. But then when I tried to come up with a better partner for PC I couldn't think of any. All RV dealerships have their share of bad press.
While at the Tampa show when I voiced these concerns I was approached by Jim Weiss of Campers Inn.
Apparently he is the point man from CI that made this deal happen.
He came across as sincere and willing to go the extra mile to make this arrangement work for everyone involved.
I also have concerns about QC as PC goes from 2 units a week to 5 units.
Sure there will be kinks along the way but I believe that even with that possibility PC will still be head and shoulders above the other mass produced brands.
So for now I will wait and watch this new business model unfold.
And when I am ready to order a new RV, hopefully within the next 6 months, I hope Phoenix Cruiser will still be the vendor of choice.

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dogyard

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Re: New 3100 for sale at Campers Inn
« Reply #11 on: February 12, 2019, 09:51:39 pm »
Disappointing in so many ways. As a relative newbie PC owner who bought in after being abused by Winnebago, I can tell you my main attraction to PC was the direct dealer relationship.  In January I spent 2 days at the factory having Doug and his crew make repairs, modifications and improvements.  I can assure you that NO dealership anywhere could have completed this work as efficiently, Doug's knowledge of these units guaranteed the work was done to spec and he guided me away from "bad improvements " more than once.
Of course values will fall now that our precious "custom" motorhomes have become just another commodity, used Winnebago,  Newmar, etc "premium" brands suffer in resale since there are thousands for sale.  The new owners haven't announced plans to ramp up production levels anywhere near those brands but it seems their goal is to change business models so I'm guessing sale of the company could happen for the right price.   For now I'll continue to love my "pre-Thor" model and watch as things progress, however the shine is off the brand.

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Sarz272000

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Re: New 3100 for sale at Campers Inn
« Reply #12 on: February 13, 2019, 11:17:22 am »
Eventually the E_450 will go away. PC can't turn on a dime when that occurs. So perhaps they are planning for that day.  They are keeping the current lineup fresh with new interiors, new models and liquid springs. Have to be ready when the coals are hot otherwise someone else will take your business. I am excited to see if they can produce a nice transit model.

The only other RV I considered was Lazy Daze. Very well built with no slides. However it is all wood with a flat roof. That spells trouble in Michigan with our bad winters. I would need inside storage which is too costly.  That is why they are mostly found on the west coast.

Ron

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Ron Dittmer

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Re: New 3100 for sale at Campers Inn
« Reply #13 on: February 13, 2019, 12:24:44 pm »
I agree with the many comments and concerns.

I was introduced to Phoenix in January 2007 at the Rosement RV show near Chicago.  That was a good year before the recession and at least a year before factory-direct sales.  Working with the local dealership at the show, a PC-2350 was too costly.  I called the factory but was told to work through their dealer network.  So I was on a nation-wide search for a used PC-2350.  During my search I found a Phoenix dealer in Mendon, MA called East Acres RV.  Don Keller there did not have used inventory so he worked with me cutting our cost by $20,000 compared to the local dealer on a new made-for-us PC-2350.  We did the paperwork across the country and we picked up our PC at the factory.  We never had a warranty claim to deal with.  The $20,000 savings made it work.  If Don Keller didn't come through for us, we would have surely bought another brand of motor home.

My concern is that Phoenix might price them self out of the market, and at the same time reduce their customer-direct relationship with middle-men placed in between.  If they are successful with increased sales, I then worry about turning out PCs with a sacrifice to quality and beating up their staff the same as other RV manufactures do.  Over-worked RV line workers is the primary reason why RVs are made so poorly.

Hopefully my concerns don't come to fruition and Phoenix has a great run with a great product doing business this new way.
« Last Edit: February 13, 2019, 12:29:44 pm by Ron Dittmer »
Ron (& Irene) Dittmer

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hutch42

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Re: New 3100 for sale at Campers Inn
« Reply #14 on: February 13, 2019, 01:13:32 pm »


"Eventually the E_450 will go away. PC can't turn on a dime when that occurs. So perhaps they are planning for that day.  They are keeping the current lineup fresh with new interiors, new models and liquid springs. Have to be ready when the coals are hot otherwise someone else will take your business. I am excited to see if they can produce a nice transit model."

Coach House kind of blew their intro to the Transit. To long, big overhang, and almost no CCC.  LTV has done and admirable job on the Wonder Transit, sans limited dinning and floor space.  The other big three makers have a quality problem.   The TRX that PC rolled out is a perfect balance length, weight, WB and quality.  Ive been following the Transit C's since early 2016 and I think PC could make a real winner in the under 24' class/size.

I sent "Pete" the TRX project manager a rendition of what we were looking for.